Reviews Co (“we,” “us,” “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect personal data when you use our services, including tools that help businesses collect customer reviews (“Services”).
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
a) Information You Provide (Clients)
Name
Business name
Email address
Phone number
Billing details
b) Customer Data (Provided by Clients)
As part of our Services, clients may provide us with their customers’:
Names
Email addresses
Phone numbers
c) Automatically Collected Data
IP address
Browser type
Usage data (e.g., pages visited, actions taken)
3. How We Use Data
We use personal data to:
Provide and operate our Services
Send review requests on behalf of clients
Communicate with clients
Improve our Services
Process payments
Comply with legal obligations
We do not sell personal data.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Contractual necessity – to provide our Services
Legitimate interests – to improve and manage our business
Legal obligation – to comply with applicable laws
Consent – where required (e.g., marketing communications)
Clients are responsible for ensuring they have obtained valid consent from their customers before sharing their data with us.
5. Data Sharing
We may share data with:
Service providers (e.g., email/SMS platforms, hosting providers)
Payment processors
Legal or regulatory authorities when required
We only share data necessary to deliver our Services.
6. International Data Transfers
If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
UK-approved Standard Contractual Clauses
Transfers to countries deemed adequate by the UK government
7. Data Retention
We retain personal data only as long as necessary to:
Provide our Services
Meet legal, accounting, or regulatory requirements
Clients may request deletion of their data at any time, subject to legal obligations.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
Secure servers
Encryption where appropriate
Access controls
However, no system is completely secure.
9. Your Rights
Under UK GDPR, individuals have the right to:
Access their personal data
Correct inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Requests can be made by contacting us using the details below.
10. Cookies
We may use cookies and similar technologies to:
Improve website functionality
Analyse usage
You can control cookies through your browser settings.
11. Third-Party Platforms
Our Services may involve third-party platforms (e.g., review sites). We are not responsible for their privacy practices. Please review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
13. Contact Us
If you have any questions or wish to exercise your rights, contact us at:
