Welcome to Reviews Co. These Terms and Conditions govern your use of our services, including tools, campaigns, and strategies designed to help businesses generate customer reviews (“Services”).
By engaging our Services, you agree to these Terms.
2. Services Provided
We provide systems and support to help businesses request and collect customer feedback and reviews through methods such as email, SMS, or other communication channels.
We do not:
Guarantee a specific number of reviews
Guarantee positive reviews
Influence or fabricate customer feedback
All reviews must be genuine and voluntarily provided by customers.
3. Client Responsibilities
By using our Services, you agree that:
You will only submit contact details of customers who have given appropriate consent to be contacted
You will comply with all applicable laws, including data protection and privacy laws (e.g., UK GDPR)
You will not use our Services to send spam or unsolicited communications
You will not attempt to manipulate or mislead review platforms
4. Compliance with Third-Party Platforms
Our Services may involve platforms such as Google.
You agree to:
Follow all applicable platform guidelines and policies
Accept that we are not responsible for actions taken by third-party platforms (e.g., review removal, account suspension)
5. Payment Terms
Fees are outlined in your subscription plan
Payments must be made on time as agreed
We reserve the right to suspend Services for non-payment
All fees are non-refundable unless otherwise stated.
6. Data Protection & Privacy
We process personal data in accordance with our Privacy Policy.
You acknowledge that:
You are the data controller of your customer data
We act as a data processor on your behalf
You have obtained proper consent from your customers
7. Intellectual Property
All systems, software, templates, and materials we provide remain our intellectual property.
You may not:
Copy, resell, or redistribute our materials without permission
Reverse engineer or replicate our systems
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
We are not responsible for loss of reputation, platform penalties, or review removals
Our total liability shall not exceed the amount paid for Services in the past 3 months
9. Termination
We may terminate or suspend your access to Services if:
You breach these Terms
You misuse the Services
Required by law
You may cancel your Services according to your agreed notice period.
10. No Guarantees
We do not guarantee:
Specific business outcomes
Increased revenue
Search ranking improvements
Customer response rates
Results depend on multiple factors outside our control.
11. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our Services constitutes acceptance of any changes.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms, please contact us at: [email protected]
